PHM Focus

Schedule at a Glance

Embrace the Difficult Conversation! Effective Communication Strategies for Improving Conversation Outcomes.

Primary Leader:
James Azim

Terrance Murphy
D'Anna Saul
Patricia Keefer
Phillip Rodgers
Adam Marks

Objective 1:
At the conclusion of the workshop participants will be able to describe narrative competence in the context of difficult patient/family conversations.

Objective 2:
At the conclusion of the workshop participants will be able to employ two evidence-based communication strategies useful in difficult patient/family conversations.

Objective 3:

Effective communication is critical to navigating the myriad difficult conversations that arise in the care of hospitalized children. This interactive workshop will help both novice and experienced clinicians explore evidence-based communication strategies to optimize the use of words, affect, body language and timing to improve the outcomes of difficult patient and family conversations. We begin with an introduction to the theory and practice of narrative medicine. Establishing narrative competence enables physicians to quickly and accurately hear and interpret what a patient and family are trying to say. Following a review of additional communication strategies we will role play difficult conversations (e.g., eliciting goals of care in patients with life-limiting conditions or establishing care plans in patients admitted with chronic pain syndromes), demonstrating how the conversation changes with shifts in language, attitudes, body language and timing. Then participants will practice and explore the tools in facilitated small groups. We will emphasize useful language and phrases for participants to take away to their daily practice.